KSEB is extending power supply to the consumers depending upon the purpose for which it is being utilised.
Detailed FAQ is available in the
Malayalam Section.
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Q 1. |
Why KSEB is asking for additional security deposit ? |
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Q 2. |
How to Become an KSEB Consumer? |
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Q 3. |
What are the requirements for new connection? |
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Q 4. |
What is the procedure of Billing? |
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Q 5. |
How to increase sanctioned load? |
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Q 6. |
How to check one's consumption? |
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Q 7. |
How to ensure safety? |
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Q 1. |
Why KSEB is asking for additional security deposit ? |
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Ans 1: |
As per condition of supply, all State Electricity Boards are empowered to collect security deposit from their consumers. |
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Security Deposit is necessary because all consumer pay their bill after consumption of electricity. They pay only after they receive bill for their consumption in previous
bimonth. They are also given a period of 7 days to pay the bill. Even if any consumer does not pay the bill, his supply can be cut only after serving him a notice and after giving a period of 7 days to make the payment. Thus a non - paying consumer can use electricity for
more than 2 months. To avoid losses in such cases, security deposit equivalent to electricity consumption of 3 month is collected from every
consumer. |
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Lately, KSEB has revised
it's tariff. So, additional security deposit as per revised tariff is necessary. |
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Q 2. |
How to Become an KSEB Consumer? What are the requirements for new connection? |
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Ans. 2 : |
i) The prospective consumer should be lawful owner / occupier of premises. |
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ii) He should get an application form from section Office for Rs.25/-. |
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iii) consumer will submit a
completion report report from the Licensed electrical contractor for the wiring
and register the application by paying Rs.50/-. Board officials will verify the
connected load. |
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iv)
He will be given demand notice for payment of charges which includes Service connection charges , Security deposit,
OYEC charges etc.
v) The service connection will be released as per the chronological order. |
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Q 3. |
What is the procedure of Billing? |
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Ans 3. |
After installation the billing section is supplied with data containing Meter
details, initial meter reading . As per the predetermined cyclic order the first
bill is issued. The bills are issued monthly and bimonthly for Domestic, non-domestic, industrial, Agricultural consumers. The payment of bills is to be made as per the last due date shown on the bill. |
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Q 4. |
How to increase sanctioned load? |
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Ans 4. |
For increasing the sanctioned load the domestic, commercial and industrial (LT)
consumers should apply to the concerned Asst. Engineer of Section office. The HT consumers should apply to the
Deputy chief Engineer. After confirming the feasibility, the load is sanctioned and the
demand notice is issued which includes additional Service connection Charges,
Security deposit etc. |
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Q 5. |
How to check one's consumption? |
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Ans 5. |
The consumption depends on the capacity of appliance and period for which it is in use. |
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Q 6 |
How to lodge the complaint? |
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Ans 6 |
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I) |
In case of failure of supply the consumer has to contact the nearest section / sub engineer office or control room either on Telephone or in person to lodge a complaint. The complaint registers are kept at various convenient locations also .The consumer has to lodge a complaint by giving details like, Name, Location, Consumer No., and Pole No. for easy access to KSEB employees. KSEB is not charging any extra charges for attending fuse-off-call complaints. |
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II) |
If, there is a major fault, the electric supply of complete area goes off, it may take some longer duration for restoration of Supply. |
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III) |
If, there is some anomaly in the energy bill like Wrong reading, arrears amount shown though the bill is paid , etc. the consumer may contact to the nearest KSEB
office & bring the anomaly to notice of concerned for rectification. |
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IV) |
If, there is abnormal delay in settling the complaints lodged consumer may contact to Higher officers in their office on any working days. |
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Q 7. |
How to ensure safety? |
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Ans 7. |
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1. |
Consumer should install safety equipments like Earth leakage / overload & short circuit protection ( circuit breakers / switches ) near point of supply. |
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2. |
Healthy earthing should be installed at your premises. |
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3. |
ISI marked cables and equipments of proper capacity should be used for installation and wiring should be done through only licensed Electrical Contractors. |
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4. |
Always use proper capacity fuse wire in main switches. |
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5. |
For rectification of faults in your installations, call licensed electrical contractors only. For any difficulty related to electricity supply, always contact KSEB authorities at their offices. |
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6. |
Do not connect multiple equipments to a single point out lay to avoid excess loading. Avoid loose connections and joints. |
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7. |
Do not use bare wires for extending supply from one point to other or from one premises to other premises. It is hazardous and causes accidents. Do not meddle with live wires / points. It may cost your life.
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